Agenda (2022 Forum)

08:15

09:00

OUTLOOK FOR TECHNOLOGY IN AGED CARE

09:10

  • How technology, organisation and people drive the change process together
  • How aged care innovation can support better care and the role of technology in achieving it
  • Using technology to help your operations be more efficient

Speakers

Merlin Kong

Interim Director, Centre for Workforce Development and Innovation

Leading Age Services Australia

TECHNOLOGY STRATEGY AND SCALABILITY IN AGED CARE

09:40

  • Understanding what your organisation’s key business priorities are  
  • Identifying technologies and digital systems that can support your business capabilities and achieve organisational priorities 
  • Distinguishing between technology transformation and technology implementation 

Speakers

Anthony Goldman

General Manager Strategy and Technology

Prestige Inhome Care

10:10

  • Analysing current expenditure, skills, capabilities and technology systems 
  • Developing a blueprint for ICT and information management to support your organisation’s strategic priorities 
  • Promoting a mindset of growth and innovation in the organisation

Speakers

Craig Carter

Chief Information Officer

ACH Group

10:40

11:10

  • Gaining Board support for your digital and technology transformation program 
  • Keeping the Board appraised on the progress of your program 
  • Creating the right environment for the successful implementation of your program

11:40

  • How to determine ‘Customer problems to be solved’ 
  • How to ensure we solve these problems in a manner benefitting both customers and the organisations 
  • How to leave a legacy of ‘Innovation being Business as usual’ 
 
 

Speakers

Johny Agotnes

Chief Information Officer

Bolton Clarke

12:10

01:10

Roundtable One: How can aged care providers build an eLearning library for staff training?
Liam Liddicoat, Senior Director of Sales, Open LMS 
 
Roundtable Two: Enabling better health outcomes with secure network solutions: how a more connected aged care sector improves patient care and safety 
David Jack, Head of Industry Verticals, Vocus

Speakers

Liam Liddicoat

Senior Director of Sales

Open LMS

David Jack

Head of Industry Verticals

Vocus

02:20

02:50

  • Training staff to be aware of cyber threats including ransomware and phishing and practising cyber security protocols 
  • Putting cyber security on the board agenda and building a cyber security strategy for the organisation 
  • Getting your IT infrastructure and data back up and running after a cyber attack 

Speakers

Cornelius Mare

Chief Information Security Officer Australia

Fortinet

Tharaka Perera

Head of Information Security

Estia Health

Colin Manes

Technical Service Coordinator

Juniper

03:40

  • Benefits of moving to the cloud, including cost-effectiveness, securing data and enabling regular updates without downtime 
  • Determining your cloud migration strategy – what do you need to consider? 
  • Establishing which partner and platform is the right fit for your organisation 

Speakers

Scott Simons

ICT Manager

Juniper

04:10

08:30

09:00

TECHNOLOGY-ENABLED CARE AND OPERATIONS

09:10

  • How virtual health has been a core component of connecting residents, families, staff and healthcare professionals 
  • How COVID-19 has driven adoption of remote interaction healthcare interventions and implications for a post-pandemic world 
  • How older Australians have sought out technology for human interaction and communication and how it will continue to change the aged care experience

Speakers

Dr George Margelis

Independent Chair

Aged Care Industry Information Technology Council

09:40

  • Ensuring the enablement and maintenance of human dignity in technology projects for aged care 
  • Understanding your users: using insights and personas to create a valuable user experience 
  • Tailoring onboarding experiences for your users so they embrace digital adoption 

Speakers

Chris Dury

Chief Information Officer

ECH

10:10

  • Northern Health Patient Watch program experience and the learnings from our Covid 19 response 
  • Extending hospital services into homes: the importance of services integration and out of hospital logistics capability (e.g. pharmacy dispensing to external patients) 
  • Potential benefits that remote monitoring brings to telehealth and remote care delivery

10:40

11:10

  • Adapting the aged care workforce to advancements in automation and artificial intelligence 
  • How an increasingly mobile workforce can access digital services so they can stay connected with the organisation and each other 
  • Building workforce confidence in using digital tools and understanding how it will help streamline work tasks and enhance quality of care 

Speakers

Catherine Daley

Chief Executive Officer

integratedliving

11:40

  • Budget considerations in implementing a digital clinical care system 
  • Pre-planning and project management approaches  
  • Data conversion 

Speakers

Berni Zipf

Quality and Clinical Support Manager

Fresh Hope Care

12:10

01:10

  • Building community and cultural connection through video conferencing 
  • Maximising video call quality with high bandwidth Internet connection 
  • Navigating IT hardware challenges and training staff and residents to embrace its use 

Speakers

Suzanne Hall

Head of Information Technology

JewishCare

TECHNOLOGY AND ITS ROLE IN ENHANCING THE AGED CARE EXPERIENCE

01:40

  • Delivering a digital customer experience that is responsive and transparent 
  • Enhancing personalisation and engagement through digital innovation 
  • Integrating your customer portal with finance, maintenance and rostering systems to give customers greater access to and control of information 

Speakers

Ash Priest

Managing Partner

Novigi

Catherine Daley

Chief Executive Officer

integratedliving

Maria Paz

Chief Information Officer

Villa Maria Catholic Homes

John Vohradsky

Executive General Manager – Infrastructure & Technology

Illawarra Retirement Trust

02:30

03:00

  • How data analytics can provide valuable insights into the client journey so that service delivery and clinical management can be tailored accordingly 
  • Integrating data at entry into residential care to gain insights into those most at risk of hospitalisation 
  • Using data analytics to identify areas for improvement in quality of care and clinical management 

Speakers

Associate Professor Gillian Caughey

Associate Director, Registry of Senior Australians

South Australian Health and Medical Research Institute

03:30

  • How Ted provides an immersive simulation experience for workers who provide support to practise and improve their communication with a person living with dementia 
  • How the Avatar can help carers develop increased confidence, understanding of dementia and ability to communicate positively with people living with dementia 
  • Future applications 

Speakers

Tanya Petrovich

Business Innovation Manager

Dementia Australia

04:00