Agenda (2022 Forum)

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08:15

Registration and Welcome Coffee

09:00

Chairperson’s Opening Address
Amanda Sweeney, Aged Care Technology Adviser, Mission Australia

OUTLOOK FOR TECHNOLOGY IN AGED CARE

09:10

Technology as a driver of innovation in the aged care sector
Merlin Kong, Interim Director, Centre for Workforce Development and Innovation, Leading Age Services Australia

How technology, organisation and people drive the change process together
How aged care innovation can support better care and the role of technology in achieving it
Using technology to help your operations be more efficient

Speakers

Merlin Kong

Interim Director, Centre for Workforce Development and Innovation

Leading Age Services Australia

TECHNOLOGY STRATEGY AND SCALABILITY IN AGED CARE

09:40

Developing a Technology Strategy Roadmap for your aged care operations to support its business priorities and capabilities
Anthony Goldman, General Manager Strategy and Technology, Prestige Inhome Care

Understanding what your organisation’s key business priorities are
Identifying technologies and digital systems that can support your business capabilities and achieve organisational priorities
Distinguishing between technology transformation and technology implementation

Speakers

Anthony Goldman

General Manager Strategy and Technology

Prestige Inhome Care

10:10

Ensuring your digital capabilities can support your organisation’s strategic goals
Craig Carter, Chief Information Officer, ACH Group

Analysing current expenditure, skills, capabilities and technology systems
Developing a blueprint for ICT and information management to support your organisation’s strategic priorities
Promoting a mindset of growth and innovation in the organisation

Speakers

Craig Carter

Chief Information Officer

ACH Group

10:40

Morning Break

11:10

A word from the C-suite: getting buy-in for your digital and technology transformation program
David Norton, Executive Manager Finance and Technology, Resthaven

Gaining Board support for your digital and technology transformation program
Keeping the Board appraised on the progress of your program
Creating the right environment for the successful implementation of your program

11:40

How technology can be used to drive innovation in customer service and create win-win solutions to customer problems
Johny Agotnes, Chief Information Officer, Bolton Clarke

How to determine ‘Customer problems to be solved’
How to ensure we solve these problems in a manner benefitting both customers and the organisations
How to leave a legacy of ‘Innovation being Business as usual’

Speakers

Johny Agotnes

Chief Information Officer

Bolton Clarke

12:10

Networking Lunch

01:10

INTERACTIVE ROUNDTABLE SESSIONS
Delegates will have a choice to attend two rotating 30-minute roundtables. This is a terrific opportunity to discuss and gain new insights. Informal and interactive.

Roundtable One: How can aged care providers build an eLearning library for staff training?

Liam Liddicoat, Senior Director of Sales, Open LMS

Roundtable Two: Enabling better health outcomes with secure network solutions: how a more connected aged care sector improves patient care and safety

David Jack, Head of Industry Verticals, Vocus

Speakers

Liam Liddicoat

Senior Director of Sales

Open LMS

David Jack

Head of Industry Verticals

Vocus

02:20

Afternoon Break

02:50

Panel: Protecting aged care and retirement living providers from cyber attacks and preventing data breaches
Cornelius Mare, Chief Information Security Officer Australia, Fortinet
Tharaka Perera, Head of Information Security, Estia Health
Colin Manes, Technical Service Coordinator, Juniper

Training staff to be aware of cyber threats including ransomware and phishing and practising cyber security protocols
Putting cyber security on the board agenda and building a cyber security strategy for the organisation
Getting your IT infrastructure and data back up and running after a cyber attack

Speakers

Cornelius Mare

Chief Information Security Officer Australia

Fortinet

Tharaka Perera

Head of Information Security

Estia Health

Colin Manes

Technical Service Coordinator

Juniper

03:40

Migrating to the cloud: what you need to know and how it can help meet your organisation’s goals
Scott Simons, ICT Manager, Juniper

Benefits of moving to the cloud, including cost-effectiveness, securing data and enabling regular updates without downtime
Determining your cloud migration strategy – what do you need to consider?
Establishing which partner and platform is the right fit for your organisation

Speakers

Scott Simons

ICT Manager

Juniper

04:10

Chairperson’s Closing Address and End of Forum Day One and Networking Drinks

Expand All

08:30

Registration and Welcome Coffee

09:00

Chairperson’s Opening Address
Amanda Sweeney, Aged Care Technology Adviser, Mission Australia

TECHNOLOGY-ENABLED CARE AND OPERATIONS

09:10

How COVID-19 has influenced and accelerated technological innovation in the aged care sector and what it means for the future of the industry
Dr George Margelis, Independent Chair, Aged Care Industry Information Technology Council

How virtual health has been a core component of connecting residents, families, staff and healthcare professionals
How COVID-19 has driven adoption of remote interaction healthcare interventions and implications for a post-pandemic world
How older Australians have sought out technology for human interaction and communication and how it will continue to change the aged care experience

Speakers

Dr George Margelis

Independent Chair

Aged Care Industry Information Technology Council

09:40

Human-centred design and implementation in aged care technology to ensure high user engagement
Chris Dury, Chief Information Officer, ECH

Ensuring the enablement and maintenance of human dignity in technology projects for aged care
Understanding your users: using insights and personas to create a valuable user experience
Tailoring onboarding experiences for your users so they embrace digital adoption

Speakers

Chris Dury

Chief Information Officer

ECH

10:10

Patient Watch in the time of Covid
Professor Don Campbell, Clinical Services Director, Staying Well Program, Medical Divisional Director, Hospital Without Walls, Northern Health

Northern Health Patient Watch program experience and the learnings from our Covid 19 response
Extending hospital services into homes: the importance of services integration and out of hospital logistics capability (e.g. pharmacy dispensing to external patients)
Potential benefits that remote monitoring brings to telehealth and remote care delivery

10:40

Morning Break

11:10

Creating a technology-literate and digitally enabled aged care workforce to improve quality of care
Catherine Daley, Chief Executive Officer, integratedliving Australia

Adapting the aged care workforce to advancements in automation and artificial intelligence
How an increasingly mobile workforce can access digital services so they can stay connected with the organisation and each other
Building workforce confidence in using digital tools and understanding how it will help streamline work tasks and enhance quality of care

Speakers

Catherine Daley

Chief Executive Officer

integratedliving

11:40

Choices and options to consider when implementing a digital clinical care system
Berni Zipf, Quality and Clinical Support Manager, Fresh Hope Care

Budget considerations in implementing a digital clinical care system
Pre-planning and project management approaches
Data conversion

Speakers

Berni Zipf

Quality and Clinical Support Manager

Fresh Hope Care

12:10

Networking Lunch

01:10

Using video conferencing in aged care to keep our residents engaged and connected
Suzanne Hall, Head of Information Technology, JewishCare

Building community and cultural connection through video conferencing
Maximising video call quality with high bandwidth Internet connection
Navigating IT hardware challenges and training staff and residents to embrace its use

Speakers

Suzanne Hall

Head of Information Technology

JewishCare

TECHNOLOGY AND ITS ROLE IN ENHANCING THE AGED CARE EXPERIENCE

01:40

Panel: Delivering enhanced customer experience in aged care through digital innovation
Moderator: Ash Priest, Managing Partner, Novigi

Catherine Daley, Chief Executive Officer, integratedliving Australia
Maria Paz, Chief Information Officer, Villa Maria Catholic Homes
John Vohradsky, Executive General Manager – Infrastructure & Technology, Illawarra Retirement Trust

Delivering a digital customer experience that is responsive and transparent
Enhancing personalisation and engagement through digital innovation
Integrating your customer portal with finance, maintenance and rostering systems to give customers greater access to and control of information

Speakers

Ash Priest

Managing Partner

Novigi

Catherine Daley

Chief Executive Officer

integratedliving

Maria Paz

Chief Information Officer

Villa Maria Catholic Homes

John Vohradsky

Executive General Manager – Infrastructure & Technology

Illawarra Retirement Trust

02:30

Afternoon Break

03:00

Using insights from data to drive improvements in quality of care and inform policy
Associate Professor Gillian Caughey, Associate Director, Registry of Senior Australians, South Australian Health and Medical Research Institute

How data analytics can provide valuable insights into the client journey so that service delivery and clinical management can be tailored accordingly
Integrating data at entry into residential care to gain insights into those most at risk of hospitalisation
Using data analytics to identify areas for improvement in quality of care and clinical management

Speakers

Associate Professor Gillian Caughey

Associate Director, Registry of Senior Australians

South Australian Health and Medical Research Institute

03:30

Talk with Ted: the artificially intelligent avatar living with dementia
Tanya Petrovich, Business Innovation Manager, Dementia Australia

How Ted provides an immersive simulation experience for workers who provide support to practise and improve their communication with a person living with dementia
How the Avatar can help carers develop increased confidence, understanding of dementia and ability to communicate positively with people living with dementia
Future applications

Speakers

Agenda (2022 Forum)

08:15

Registration and Welcome Coffee

09:00

Chairperson’s Opening AddressAmanda Sweeney, Aged Care Technology Adviser, Mission Australia

OUTLOOK FOR TECHNOLOGY IN AGED CARE

09:10

Technology as a driver of innovation in the aged care sectorMerlin Kong, Interim Director, Centre for Workforce Development and Innovation, Leading Age Services Australia

Merlin Kong

Leading Age Services Australia

TECHNOLOGY STRATEGY AND SCALABILITY IN AGED CARE

09:40

Developing a Technology Strategy Roadmap for your aged care operations to support its business priorities and capabilities Anthony Goldman, General Manager Strategy and Technology, Prestige Inhome Care

Anthony Goldman

Prestige Inhome Care

10:10

Ensuring your digital capabilities can support your organisation’s strategic goalsCraig Carter, Chief Information Officer, ACH Group

Craig Carter

ACH Group

10:40

Morning Break

11:10

A word from the C-suite: getting buy-in for your digital and technology transformation programDavid Norton, Executive Manager Finance and Technology, Resthaven

11:40

How technology can be used to drive innovation in customer service and create win-win solutions to customer problemsJohny Agotnes, Chief Information Officer, Bolton Clarke

Johny Agotnes

Bolton Clarke

12:10

Networking Lunch

01:10

INTERACTIVE ROUNDTABLE SESSIONS Delegates will have a choice to attend two rotating 30-minute roundtables. This is a terrific opportunity to discuss and gain new insights. Informal and interactive.

Liam Liddicoat

Open LMS

David Jack

Vocus

02:20

Afternoon Break

02:50

Panel: Protecting aged care and retirement living providers from cyber attacks and preventing data breaches Cornelius Mare, Chief Information Security Officer Australia, Fortinet Tharaka Perera, Head of Information Security, Estia Health Colin Manes, Technical Service Coordinator, Juniper

Cornelius Mare

Fortinet

Tharaka Perera

Estia Health

Colin Manes

Juniper

03:40

Migrating to the cloud: what you need to know and how it can help meet your organisation’s goals Scott Simons, ICT Manager, Juniper

Scott Simons

Juniper

04:10

Chairperson’s Closing Address and End of Forum Day One and Networking Drinks

08:30

Registration and Welcome Coffee

09:00

Chairperson’s Opening Address Amanda Sweeney, Aged Care Technology Adviser, Mission Australia

TECHNOLOGY-ENABLED CARE AND OPERATIONS

09:10

How COVID-19 has influenced and accelerated technological innovation in the aged care sector and what it means for the future of the industryDr George Margelis, Independent Chair, Aged Care Industry Information Technology Council

Dr George Margelis

Aged Care Industry Information Technology Council

09:40

Human-centred design and implementation in aged care technology to ensure high user engagement Chris Dury, Chief Information Officer, ECH

Chris Dury

ECH

10:10

Patient Watch in the time of CovidProfessor Don Campbell, Clinical Services Director, Staying Well Program, Medical Divisional Director, Hospital Without Walls, Northern Health

10:40

Morning Break

11:10

Creating a technology-literate and digitally enabled aged care workforce to improve quality of care Catherine Daley, Chief Executive Officer, integratedliving Australia

Catherine Daley

integratedliving

11:40

Choices and options to consider when implementing a digital clinical care system Berni Zipf, Quality and Clinical Support Manager, Fresh Hope Care

Berni Zipf

Fresh Hope Care

12:10

Networking Lunch

01:10

Using video conferencing in aged care to keep our residents engaged and connected Suzanne Hall, Head of Information Technology, JewishCare

Chairperson’s Opening Address
Amanda Sweeney, Aged Care Technology Adviser, Mission Australia

Technology as a driver of innovation in the aged care sector
Merlin Kong, Interim Director, Centre for Workforce Development and Innovation, Leading Age Services Australia

Developing a Technology Strategy Roadmap for your aged care operations to support its business priorities and capabilities
Anthony Goldman, General Manager Strategy and Technology, Prestige Inhome Care

Ensuring your digital capabilities can support your organisation’s strategic goals
Craig Carter, Chief Information Officer, ACH Group

A word from the C-suite: getting buy-in for your digital and technology transformation program
David Norton, Executive Manager Finance and Technology, Resthaven

How technology can be used to drive innovation in customer service and create win-win solutions to customer problems
Johny Agotnes, Chief Information Officer, Bolton Clarke

INTERACTIVE ROUNDTABLE SESSIONS
Delegates will have a choice to attend two rotating 30-minute roundtables. This is a terrific opportunity to discuss and gain new insights. Informal and interactive.

Panel: Protecting aged care and retirement living providers from cyber attacks and preventing data breaches
Cornelius Mare, Chief Information Security Officer Australia, Fortinet
Tharaka Perera, Head of Information Security, Estia Health
Colin Manes, Technical Service Coordinator, Juniper

Migrating to the cloud: what you need to know and how it can help meet your organisation’s goals
Scott Simons, ICT Manager, Juniper

Chairperson’s Opening Address
Amanda Sweeney, Aged Care Technology Adviser, Mission Australia

How COVID-19 has influenced and accelerated technological innovation in the aged care sector and what it means for the future of the industry
Dr George Margelis, Independent Chair, Aged Care Industry Information Technology Council

Human-centred design and implementation in aged care technology to ensure high user engagement
Chris Dury, Chief Information Officer, ECH

Patient Watch in the time of Covid
Professor Don Campbell, Clinical Services Director, Staying Well Program, Medical Divisional Director, Hospital Without Walls, Northern Health

Creating a technology-literate and digitally enabled aged care workforce to improve quality of care
Catherine Daley, Chief Executive Officer, integratedliving Australia

Choices and options to consider when implementing a digital clinical care system
Berni Zipf, Quality and Clinical Support Manager, Fresh Hope Care

Using video conferencing in aged care to keep our residents engaged and connected
Suzanne Hall, Head of Information Technology, JewishCare

Using insights from data to drive improvements in quality of care and inform policy
Associate Professor Gillian Caughey, Associate Director, Registry of Senior Australians, South Australian Health and Medical Research Institute

Talk with Ted: the artificially intelligent avatar living with dementia
Tanya Petrovich, Business Innovation Manager, Dementia Australia